Privacy Policy

About the company

We, the ELCOND d.o.o. (also “we” or “ELCOND” for short), take data protection very seriously and respect your privacy. We collect, process and use your personal data only with your consent or if there is another legal basis to do so in accordance with the GDPR in compliance with the regulations regarding data protection and the civil law. Personal data are only collected to the extent which is actually necessary to (i) conduct and process our business relationship, (ii) offer products and services (in particular the processing of data for strengthening the customer relationship and for marketing purposes), or (iii) ensure IT security or to which you have provided them to us of your own accord.

What kind of data do we process

You provide us with personal data every time you interact with us using one of our sales channels, e.g. when you input your data while creating a ELCOND Customer Account or when you contact us with a question. We receive some data, because we store information about how you use our websites and applications. We use technologies such as cookies to do so.

We process the following personal data:

Personal identification: e.g. your first and last name, gender, your signature.
Contact data: e.g. your business email address, business mailing address, business phone number, and other similar contact details such as your shipping address.
User account data: e.g. your account creation date, your account number, your username, passwords and security information used for authentication and account access.
Details of your contract: if you conclude a contract with us, we store the necessary data to maintain our business relationship.
Financial data: necessary data to process your payments when you buy from us, such as your bank details or your credit card data. Credit card numbers, valid-thru date and the security code associated with your payment method are processed by our payment processors. If you apply for a credit line, we will process your data to evaluate your creditworthiness rating and your credit limits obtained from rating agencies.
Purchases: e.g. data about quotations you request from us, orders you place, and purchases you acquire. If you have an account with us, we also store data about your account balance and any overdue payments.
Location data: data about your location for delivery purposes and for the management of your contact details.
Your interactions with us: the content of your messages, emails, letters, or telephone calls to us, such as feedback and product reviews, or questions and information you submit to our customer service. When you contact us by phone, the calls may be recorded to improve our customer relationship.

Why we need your data

We use your personal data to maintain our business relationship with you.

This includes:

Processing for fulfilment of a contract
Improvement of our products and services
Data processing and analysis for marketing purposes (e.g. directories, newsletters, direct marketing, profiling)
Compliance with legal provisions
Legal disputes
Security measures (safeguarding against fraudulent activities; IT security …)

Transfer of your data and our relationship with other parties

To be able to complete your order it may be necessary or required by law, to transfer your data to third parties (e.g. service providers which we employ and to which we make available data, etc.), or courts or public authorities. The transfer of your data will be done exclusively in accordance with the GDPR, in particular to complete your order or based on your prior consent. We use the following third-party vendors:

Google Analytics
Facebook/Instagram

Storage (retention) of your data

We will store data no longer than is necessary to fulfil the purpose on hand, in particular to fulfil our contractual or legal obligations and to defend against any liability claims.

Your rights

You can exercise any of your rights as a data subject.

You have the following rights:

Information (Art. 15 GDPR):
You have the right to know whether we are processing personal data about you. Receive a copy of the personal data we process about you, together with other information about how we process it;
Request for rectification (Art. 16 GDPR) of incorrect personal data or completion of incomplete personal data;
Objection to the use of your personal data for certain purposes (e.g. marketing purposes) Restriction (Art. 18 GDPR): You have the right to request us to restrict the processing of your personal data in some circumstances;
Erasure of your personal data (Art. 17 GDPR);
Portability (Art. 20 GDPR): Where applicable, you have the right to obtain a copy of the personal data you have provided to us or to have one provided to another company (in machine-readable format)

Cookies

A cookie is a small file stored on your computer when you visit a website. It is designed specifically to record data about how you move through the website and to provide you with personalised services. Cookies on your computer are managed by your internet browser.

We use cookies to help you to navigate our websites efficiently and to perform certain functions, including website traffic analyses. Cookies can identify you when you log on the next time and offer you content tailored to your preferences and interest. Some cookies may collect personal information, including information you disclose, such as your username, or when cookies track you to display more relevant advertising content.

Like most websites, this website also uses cookies which can be classified into the following categories:

Absolutely necessary cookies: these are cookies that are essential for our website to function correctly.
Functionality cookies: these cookies are used to improve and simplify your user experience. For example, they can store data about the choices you made earlier or your password
Analytics and performance cookies: these are used for internal purposes to help us deliver an improved user experience to you, for example to study the performance of a website or to test different design ideas for the website. We often work with third party research companies to perform these services for you, so these cookies may be created by a third party.
Targeting and advertising cookies: these cookies are used to show you relevant and tailored content (including advertising content) and also to evaluate the effectiveness of that content. This content may be provided on our websites or on a third-party website. We often work with third parties to provide this content, so some of these cookies may be created by a third party.

How you can apply your rights

If you have questions or requests regarding the processing of your personal data, please contact:

Name:
Address:
E-mail:
Website:

ELCOND d.o.o.
Celovška cest 150, SI-1000 Ljubljana
support(at)dmetering.com
www.dmetering.com

Modifications of this data protection statement

Please bear in mind that we may update this Data Protection Statement at any time. When you visit our website or use our services, the then current version of the Data Protection Statement applies.

Last updated: 8th of April 2024 – Ver. 1

Please note that this is a translation for information purposes only – in case of any discrepancies between this version and the Slovenian, the Slovenian version shall prevail. Only the Slovenian version is legally binding.